Refund policy
Returns and Refund Policy
Last Updated: December 2024
At SilkWrite, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer a flexible return and refund policy. Please read the details below regarding our process for returns and refunds.
1. Returns Eligibility
We accept returns on items purchased from our website under the following conditions:
- You must return the item within 28 days from the date of purchase.
- The item must be unused, in the same condition that you received it, and in its original packaging.
- Non-returnable items: Intimate or sanitary goods (e.g., underwear, inner wear) and gift cards/vouchers are not eligible for return.
2. How to Return an Item
To initiate a return, please follow these steps:
- Contact Us: Reach out to us via email at info@silkwrite.com with your order details and reason for return.
- Return Authorization: Once we review your request, we will send you return instructions and a return authorization number.
- Return Shipping: You are responsible for covering the cost of return shipping. Please make sure to pack the item securely to avoid damage during transit.
3. Refund Process
Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund. If your return is approved, the refund will be processed to your original method of payment. The time it takes for the refund to appear in your account may vary depending on your payment provider.
- Shipping Costs: Shipping costs are non-refundable, and if you received free shipping on your order, the cost of shipping will be deducted from your refund.
- Sale Items: Only regular priced items are eligible for refunds. Sale items are not refundable, but they may be exchanged within 14 days of purchase.
4. Exchanges
We offer exchanges for items that are the wrong size or defective. To exchange an item, please contact us within 28 days of receiving the product. The item must be in new, unused condition with all original packaging.
You will be responsible for return shipping costs. Once the returned item is received, we will ship out the replacement item based on availability. Shipping times for exchanged items may vary depending on your location.
5. Faulty or Damaged Items
If you receive a faulty or damaged item, please contact us immediately at info@silkwrite.com. We will review your case and either issue a refund or send you a replacement at no additional cost to you. Please provide photos of the damaged or faulty item to expedite the process.
6. Contact Information
If you have any questions or concerns regarding returns or refunds, please don’t hesitate to reach out to us:
Email: info@silkwrite.com
Phone: +353 87 135 9694